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Naluka will repair, replace or provide store credit (under Naluka sole discretion) for items if found to be defective under normal use and proper care. 

Our warranty, only applies to wetsuits purchased directly from Naluka through naluka.com.au together with proof of purchase. Our warranty does not apply to products purchased from non-authorised retailers. Naluka is the only party authorised to determine warranty eligibility. Submitting a warranty claim does not guarantee replacement.

Naluka offers:

  • 6 months warranty on all stitching from the purchase date
  • 6 months warranty on materials from the purchase date

This warranty does not cover:

  • Damage caused by anything other than defects in materials or workmanship
  • Damage caused by improper handling, or storage including storing the product wet
  • Damage caused by extended or excessive exposure to sunlight
  • Damage caused by drying the product in direct sunlight or using a hair dryer to dry the product
  • Damage caused by failure to follow our PRODUCT CARE guidelines including washing instructions provided
  • Sale items and any other discounted items
  • Products considered samples
  • Second hand product or product sold with existing defects
  • Product with normal wear and tear including scratches, fin cuts and colour fading
  • Tears caused by force such as overstretching seams and finger or heel gouges caused by putting on or taking off the wetsuit
  • Cuts, tears, scratches or holes to the material
  • Improper fit due to incorrect size purchased
  • Damage cause by trying on an incorrect size and breaking seams by force
  • Any claims without valid proof of purchase
  • Use in commercial, rental, teaching or instructional programs or activities
  • Any alterations or repairs performed by an authorized party

  

MAKING A CLAIM

Send an email to us with photos of fault, proof of purchase, purchase date and a description of the fault. We will respond to you as soon as possible with return address and posting instructions if the item is deemed eligible for repair or replacement.

COLOUR VARIATION

It is important to note that some colours can look slightly different in real life compared to the online photos. The variation in colour can be caused by different viewing experiences pending screen type. Photos might be taken in varying light settings or taken with film cameras causing the colours to look slightly different. We always try to show you as true a colour representation online as possible.

REPAIRS OUT OF WARRANTY 

At Naluka we believe in producing less and producing well. We therefore are happy to provide you with a repair service for items out of warranty as well.

Please visit our REPAIRS page for more details.